Certification Course Policy:

• Certification courses require a minimum of 5 installers, please contact us if training is required for groups under 5.
• Course attendees must complete the registration process 10 days prior to the start of the training. Should attendance be requested at a training course taking place within 10 days, please contact Elastochem.

Cancellation Policy:

A minimum attendance is required to run each course. We reserve the right to cancel or reschedule the course with a minimum 10-day notice. We highly recommend that travel arrangements be made once training is confirmed.

• Should a certification course be cancelled, the candidate will be given the option of registering to another course, any payment will be applied to the new course with no penalty.
• If the installer is unable to attend another course, they can request a full refund without penalty.
• UFC reserves the right to cancel evaluations, change evaluation location, change evaluators, or change evaluation content. If a course must be cancelled or the location of the evaluation changed, registrants will be informed a minimum 10 days prior to the start of the evaluation.
• Should an attendee be unable to attend a certification course within 10 days of the start, a $250 cancellation fee will apply.